Refund policy

Every paid TenPrint Software licence can be refunded in full within 30 days of purchase, for any reason. You do not have to justify the request, and we will not try to talk you out of it.

Why the policy is this generous

Every application is free to download and offers a real trial before you pay anything, so you can find out whether it fits your workflow without spending money. If you still decide after buying that it is not for you, we would rather return the payment than keep it.

How to request a refund

• Email [email protected] from the address you used at checkout.
• Include the order number from your purchase confirmation, or the licence key.
• You do not need to explain why, though we always appreciate knowing what went wrong.

We process refunds within three working days of receiving the request. The money is returned by our merchant of record to the original payment method; how quickly it appears depends on your bank or card issuer, typically five to ten working days.

After a refund

The associated licence key is deactivated when the refund is issued. The application itself keeps working with its free feature set — nothing is uninstalled and none of your settings or data are removed.

Beyond 30 days

We are not obliged to refund a purchase older than 30 days, but we look at genuine cases individually. If an application stops working because of a defect we introduced and we cannot fix it in a reasonable time, write to us regardless of how long ago you bought it.

Statutory rights

If you are a consumer in the European Union, this policy sits on top of your statutory 14-day right of withdrawal for distance contracts and never replaces it. Where the two differ, whichever gives you more applies.